outsourcing
“the client holds the key to the ultimate success or failure of an outsourcing relationship”
Consolve has in-depth experience of outsourcing from both sides of the client/supplier relationship, and can provide advice at all stages of the outsourcing process. Consolve’s approach is based on the premise that every outsourcing agreement is unique. Services include
- outsourcing feasibility studies
- construction of invitation to tender
- supplier selection
- contract drafting
- negotiation
- implementation
- service level agreements
- service delivery and management
- contract renewal
service level agreements
"here is the SLA Mr Supplier - take it or leave it and there’ll be trouble if you don’t achieve it"
Service level agreements are critical to the success of the service and work best when they are kept simple, relevant and fair to both client and supplier.
Consolve regards a service level agreement as a method by which you can communicate your exact needs to any service supplier, either third-party or in-house. The service level agreement should define the level of quality required and contain mechanisms to motivate the supplier to achieve these levels throughout the life of the relationship.
Consolve establishes an effective mechanism to ensure that your objectives are achieved.
business continuity planning
Organisations must plan effectively if they are to survive a disaster. Business continuity planning is concerned with preparation for the survival of a business after events such as computer failure or disasters such as fire and flood.
Consolve can advise business on the essentials of good business continuity planning, including
- risk assessment and impact analysis
- solution identification and development
- written plans for recovery
- testing and plan maintenance
information security management
Information security management goes well beyond the purely technical aspects of computer and network security, to include best practice in the business processes needed to ensure good information security.
The main threats to an organisation’s information can come from within, due not only to disaffected employees but also to uninformed employees and lack of clear management policy.
Consolve has experience in helping clients to establish and implement an effective information security policy. Consolve’s approach follows BS 7799, the British Standard for information security management, and can advise clients wishing to seek accreditation under this standard or its international counterpart ISO 17799.
