example outsourcing assignments
large Indian IS supplier
Mr Jump was a core member of the team constructed to implement this major Indian offshorer’s largest deal to date. His responsibilities included designing and negotiating service level agreements and service credit schemes with the client, covering both the core business services of life and pensions closed book administration and the ancillary services of finance & administration, HR, IS/IT and facilities. Worth approximately £0.5bn over 12 years, the deal immediately established the client as number two in the UK financial services BPO market place. Some 950 staff were transitioned on 1st April 2006 to form a new onshore presence and UK centre of excellence for this supplier.
railway consortium
Mr Jump was part of a large project team bidding for the Great Northern and Thameslink passenger rail franchises which were relet by the Strategic Rail Authority (to start April 2006). As IT/IS lead, Mr Jump managed the assessment of IT/IS requirements of the bid response and produced the IT/IS bid text. This included IS models for the proposed new train operating company (TOC), supporting IS cases for proposed business initiatives and plans/costs for IT aspects of mobilisation, migration and integration of the two existing TOCs into one in the first year of the prospective new franchise.
telecoms company / systems integrator
This service provider and its client were finalising a £10m, 5 year contract to implement and run an Oracle HR system. They asked for an independent review of the contract documentation which they had jointly developed and were about to sign. Mr Jump was engaged to verify that the contract and its schedules were complete and cohesive and that both parties were in a state of readiness to implement the project.
water company
Mr Jump assisted the top IT management team of this company with the relet of its IS outsourcing contracts, due in October 2005. This 2 year process commenced with OJEU publication in December 2003. Four independent work packages were being let: applications development & support; infrastructure & hosting services; fixed telecomms networks; and mobile telecomms. Over the previous three years he had assisted this company in formulating its long range renewal strategy for the approaching expiry of its 10 year outsourcing contract, and played a major role in renegotiating more favourable terms and conditions for the remaining two years of the existing contract.
multinational manufacturing group
This manufacturer wished to outsource its internal IS service organisation to a leading global outsourcing provider on a non-competitive basis and was concerned to preserve a strong commercial position throughout negotiations. Mr Jump assisted the IS Director over a period of 8 months to identify and achieve his objectives, taking a lead role in negotiations with the supplier. Mr Jump designed the service level agreements and associated incentive mechanisms and provided significant drafting for all aspects of the contract. After the contract was established Mr Jump attended regular review meetings to assist in developing the relationship.
venture capital/supermarket/outsourcer partnership
Mr Jump was engaged by the venture capital partner in this extremely large (£1.7 billion) deal to act as an informed observer of the IT outsourcing relationship between the other partners, both household names. This was a ground-breaking venture for all three parties and Mr Jump was engaged because of his practical experience of outsourcing and his ability to work with both customer and supplier in a balanced way.
railway company
This company was rapidly approaching the end of two outsourced service supply contracts (different suppliers) with unhappy histories and poorly perceived value. It needed advice on the way forward. Mr Jump identified the root causes as poorly conceived and written contracts, and neglected contract management rather than a lack of inherent quality in the suppliers. Taking into account planned major infrastructure changes Mr Jump developed an interim strategy, involving an 18 month contract extension with a single supplier and improved and clarified terms & conditions. The outcome was reduced cost for improved service, and breathing space for the client to implement new technologies without the constraints of a long term contract. The client is now in a position to determine its future sourcing strategy to support new requirements.
membership services organisation
Mr Jump has assisted this client on several outsourcing related assignments. When a contract for outsourced mainframe hosting and print services was due for renewal the supplier proposed an unacceptable increase in charges. Mr Jump conducted a rapid competitive bid with two additional suppliers in a very short period, resulting in a change of supplier, reduced costs and improved service.
major European handling equipment company
Mr Jump helped this client implement an outsourcing agreement for the operation and technical support of its new business systems based on Sun UNIX, Oracle and NT technologies. Working closely with the IS Director, he scoped the services required, constructed and issued the ITT documentation and managed the evaluation of responses through to supplier selection. Following this he managed the final negotiations, including setting up the contract documentation and the service level agreements, and remained involved throughout the service transfer. Mr Jump saw an important part of his role as protecting the client from the potential difficulties that can arise in outsourcing contracts. This required contractual flexibility as the future shape of this client’s requirements was evolving rapidly throughout the outsourcing process.
outsourcing supplier
Mr Jump was invited to assist this supplier on its first major bid in the UK. Mr Jump assisted with the due diligence work and advised on the preparation of the detailed proposal to the client (a UK retailer), acting in a quality assurance role. He worked on site with the bid team, lending his experience of similar situations in support of the supplier’s technical specialists. He also wrote the detailed business continuity elements of the proposal.
example business continuity assignments
water company
Mr Jump delivered a series of some 25 training workshops to business continuity 'champions' throughout this company. This training led them from business impact analysis and risk assessment through solution development and plan implementation.
As part of an earlier exercise in information security management and BS7799, Mr Jump formed and initially chaired the Business Continuity Group in this company. He developed the policy and objectives for business continuity planning in the company, gained the support of executive directors and formulated a standard approach for application across all company locations. The first area to develop plans was the combined operations and call centre, to be followed by the datacentre and then all other administrative locations.
outsourcing supplier
This supplier provided network services to financial institutions and maintained a disaster backup service. It had been having difficulty achieving its six-monthly testing schedule. In addition it was aware that other aspects of its commercial offerings lacked contingency cover and that its own business operations also required protection. Mr Jump was asked to analyse the overall situation and to recommend a plan of action. He recommended the appointment of a Business Continuity Manager and delegation of business continuity responsibilities throughout the company management structure. He also outlined 12 specific areas for attention and project managed the company’s first disaster recovery test in over two years.
advertising agency
Mr Jump helped this agency to conduct a full business impact analysis exercise as a first step in developing a business continuity plan, followed by shaping of the detailed response in the event of a disaster at its central London location and detailed drafting of the recovery plans.
television company
This company wished to select a specialist disaster recovery supplier to provide cover for its financial systems (AS400) and advertising sales system (Digital Alpha). Although the client had been in informal discussions with two supplier companies for some time, Mr Jump identified and evaluated a further three potential suppliers, one of whom was selected. Working to a deadline determined by an impending office and computer relocation, the contract was awarded in time to provide cover for the planned equipment move.
fast food restaurant chain
Mr Jump conducted a full business impact analysis for this client and then assisted with the development of an IT disaster recovery plan, culminating in a test of the plan. The assignment involved a detailed evaluation of several disaster recovery suppliers and the selection of third party off-site storage for magnetic media.
industrial gases company
Mr Jump was a member of the team which developed and tested full disaster recovery plans for this company’s mainframe datacentre. After closure of the internal backup site Mr Jump was a member of the evaluation team in the selection of a third party supplier.
